Use hi@neonland.co.uk for every enquiry. This includes orders, sourcing, accounts, payment links and general support.
Contact Neon Land
Need help with an order, product or request?
Send us a message and it goes directly to Neon Land at hi@neonland.co.uk. Use the form for orders, sourcing, account help, payment link questions or anything else you need.
Direct Email
hi@neonland.co.ukThis is the only customer email address for Neon Land. All contact form messages are sent here.
How We Can Help
One inbox for every Neon Land question.
Choose the closest topic in the form and include the details we need. If it relates to an order, add the order number so we can find it quickly.
Order Help
Existing orders, delivery updates, payment link questions and account issues.
Sourcing
Footwear, clothing, accessories, brands and product requests not listed in the shop.
General Support
Anything else you need from Neon Land. It all goes to hi@neonland.co.uk.
Before You Send
Useful details help us reply faster.
You can keep the message short, but the right details make it much easier for us to check the order, product or request.
Order support
Add your KS order number and the email address used at checkout.
Product questions
Tell us the product name, size and region you are viewing.
Sourcing requests
Send the brand, style, size, colour, country and any reference links.
Payment help
Tell us whether you are waiting for a payment link or need help with one already sent.
Contact Form
Your message is sent directly to hi@neonland.co.uk.
Quick Contact
Prefer to email directly?
Send your message to hi@neonland.co.uk and include any order number, product link or reference images that help explain the request.
Contact Questions
Useful information before getting in touch.
These answers cover the most common contact questions.
Include your Neon Land order number, the email address used at checkout and a clear explanation of what you need help with.
Yes. For the fastest review, include the brand, product, size, colour, delivery country and any reference photos or links.
We review messages during UK office hours. Order and sourcing questions can take longer if we need to check supplier or delivery information first.
Contact us immediately with the order number. We will check the order stage, but changes are not always possible once preparation has started.